Shipping policy
Everything we sell is brand-new and dispatched from our fulfilment partners. This policy explains where we ship, what it costs, and how long it takes.
Order processing
Orders are prepared and dispatched within 48 hours of being placed (Monday to Saturday, excluding public holidays). Orders placed late in the day, on a Sunday, or on a holiday are processed on the next working day.
You will receive an email confirmation when your order is placed, and a second email with tracking details once it has been dispatched.
Where we ship
We currently deliver to 35 countries, including the United States, the United Kingdom, India, most of the European Union, Australia, New Zealand, Japan, Singapore and the United Arab Emirates.
If your country does not appear at checkout, we are unfortunately unable to deliver there at this time. Email us at contact@freshreads.shop and we will let you know if that changes.
Shipping rates
Free shipping applies to all orders delivered to the United States, the United Kingdom and India — with no minimum spend.
For all other destinations, shipping is charged on the value of your order:
| Order value (USD) | Shipping |
|---|---|
| Up to $15.00 | $5.00 |
| $15.01 to $50.00 | $8.00 |
| $50.01 to $100.00 | $15.00 |
| $100.01 and above | $25.00 |
The exact shipping cost for your order is always shown at checkout before you pay.
Delivery estimates
Once dispatched, typical delivery times are:
- United States and United Kingdom: 5 to 10 business days
- India: 3 to 7 business days
- Europe: 7 to 14 business days
- Rest of world: 10 to 21 business days
These are estimates, not guarantees. Delivery can take longer during peak periods, or because of customs processing, weather, strikes or other events outside our control.
Tracking your order
Tracking details are emailed to you when your order is dispatched. Please allow up to 48 hours for tracking information to begin updating. If your tracking has not moved for more than 7 business days, contact us and we will investigate.
Customs, duties and import taxes
For international deliveries, your order may be subject to import duties, taxes or customs fees charged by the destination country. These charges are not included in the price you pay us and are the recipient's responsibility.
We cannot predict these charges or reimburse them. Customs policies vary widely — please check with your local customs office if you are unsure. Refusing to pay customs charges may result in your parcel being returned or destroyed; in that case we can only refund the value of goods actually returned to us.
Delivery addresses
Please check your delivery address carefully before completing your order. We cannot change an address once an order has been dispatched. If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange redelivery, which may incur an additional shipping charge.
Lost, delayed or damaged parcels
If your order has not arrived within 10 business days of the estimated delivery window, please email contact@freshreads.shop with your order number and we will open an enquiry with the carrier.
If a book arrives damaged in transit, contact us within 14 days of delivery with your order number and photographs of the damage, and we will arrange a replacement or refund.
Multiple items
Orders containing several books may occasionally be dispatched in more than one parcel, arriving on different days. You will never be charged more than the single shipping rate shown at checkout.
Returns
Please see our Refund Policy for details of our 14-day returns process.
Contact us
Questions about a delivery? Email contact@freshreads.shop and we will reply within 24 hours.